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Frequently Asked Questions (FAQ)

General Questions

Q: What types of women’s fashion do you offer?

A: We offer a wide range of women's fashion, including dresses, tops, t0shirts, skirts, pants, jackets, accessories, and more. Our collections are designed to suit different styles, occasions, and seasons.

Q: Do you offer plus sizes?

A: Yes, we carry a variety of sizes to accommodate different body types, including plus-size options in many of our collections.

Q: Can I change my order after it’s been placed?

A: Once an order is placed, changes can only be made within 1 hour before it is processed for shipping. Please contact our customer service as soon as possible to make any adjustments.

Q: How can I contact customer service?

A: You can reach our customer service team via email at changemyorder@pearlypassion.com.

2. Placing an Order

Q: How do I place an order?

A: You can place an order by browsing our online store, adding your desired items to the cart, and following the checkout process. You’ll be asked to provide your shipping information and payment details to complete the purchase.

Q: What payment methods do you accept?

A: We accept various payment methods including credit/debit cards (Visa, MasterCard etc.), PayPal, and other secure payment options available at checkout.

Q: Will I receive a confirmation after placing an order?

A: Yes, once your order is successfully placed, you will receive an email confirmation with your order details and a tracking number once it’s shipped.

3. Shipping & Delivery

Q: How long will it take to receive my order?

A: Shipping times vary depending on your location. Standard shipping typically takes 2-4 business days. Expedited shipping options are available for faster delivery.

Q: Do you offer same-day dispatch?

A: Yes! If you place your order before 11am (UK Time), we offer same-day dispatch on in-stock items. Orders placed after this time will be processed on the next business day.

Q: How much does shipping cost?

A: Shipping costs depend on your location and the shipping method you select at checkout. We offer free shipping on orders over £100 within United Kingdom only.

Q: Do you ship internationally?

A: Yes, we ship internationally. Please note that shipping times and fees may vary depending on the destination country. Customs fees, import tax/duty may apply, which are the responsibility of the customer.

4. Returns & Refunds

Q: What is your return policy?

A: We accept returns within 14 days of receiving your order. Items must be unused, unworn, unwashed, and in their original packaging with all tags attached. For more details, visit our Returns Policy page.

Q: How do I return an item?

A: To return an item, please visit our Delivery & Return page and follow the instructions to initiate a return. The return postage cost is the buyer’s responsibility.

Q: Will I be refunded for my return?

A: Yes, once we receive and inspect the returned item, you will be refunded to your original payment method. Refunds typically take 10 business days to process.

Q: Can I exchange an item?

A: Yes, we offer exchanges if you need a different size or colour. Please email customer service to arrange an exchange.

5. Other Frequently Asked Questions

Q: Do you offer gift cards?

A: Yes, we offer digital gift cards that can be purchased online. Gift cards are available in various amounts and can be redeemed during checkout.

Q: How can I track my order?

A: Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package on our website or through the carrier’s site.

Q: Do you offer discounts or promotions?

A: Yes, we regularly offer promotions and discounts. Sign up for our newsletter to stay informed about upcoming sales, special offers, and exclusive deals.

Q: Is my personal information safe when shopping on your site?

A: Yes, we take your privacy seriously. Our site uses secure SSL encryption to protect your personal and payment information.